Customer Service



Sunshine Resources

Our resources are based on Florida State Department of Motor Vehicles, we have been using their information to keep our business running according to what the law has allowed us to do. We are constantly adapting and innovating our processes and products to respond to technology and industry changes, but at our core, our values remain unchanged.

We pride ourselves on doing the right thing through our core values, including, integrity, discipline, continuous Improvement, passion, trust and of course respect.

Sunshine State Financial is here to help. Our team of dedicated automotive lending professionals is available to answer your questions. In case you have any questions that are not listened please feel free to contact our customer service department at any time during business hours, we appreciate your trust in us.

Can I make payments online?

Yes, you can make payments online at any time. We accept both eChecks and debit card payments around the clock, 24/7/365.

What is a co-signer?

A co-signer is a person that agrees to join the primary borrower in being responsible for the payment and loan obligation. All co-signers are fully responsible for payment, just as the borrower is. You may benefit from using a co-signer if that co-signer strengthens the credit worthiness or ability to pay.

How do I get the Title to my vehicle?

Once you have paid your auto loan off in full, you have several options. We will send you a copy of your title. You can also request a paper copy of your title by visiting the Division of Motorist Services website and submitting a request. If you wish to obtain a paper title immediately, many tax collector offices offer same day title printing for a small fee.

What is my payoff?

Log in to the Sunshine State Financial online service (on this website) to see what your exact payoff is on your auto loan. Note that your most recent transaction balance is not your payoff; the amount listed may be very close but is not the exact amount of your payoff.

Does my loan have Gap insurance?

Gap insurance is a specific detail that is unique to every loan. Check your loan origination paperwork, and contact us if you have additional questions.

How do I submit an application?

All applications are submitted by dealers. Contact us for directions to participating dealers in your area, or have your dealer contact us for information on becoming a trusted partner of Sunshine State Financial.

What should I do if I have additional questions about my loan?

Contact us either by phone or email, or reach out to us using the “Contact Us” page on this website.

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